Engagement of citizens and public professionals in the co-production of public services

Leiden Repository

Engagement of citizens and public professionals in the co-production of public services

Type: Doctoral Thesis
Title: Engagement of citizens and public professionals in the co-production of public services
Author: Eijk, C.J.A. van
Issue Date: 2017-10-11
Keywords: Co-production
Motivations
Healthcare
Community policing
Autonomy
Organizational support
Q-methodology
Red-tape
Abstract: The idea of citizens and public professionals collaborating to provide public services has widely spread in several countries around the globe. Co-production is often presented as the go-to solution for challenges like a legitimacy crisis of both the government and the market, and financial concerns. Yet, co-production also brings new challenges for the citizens, public professionals and public organizations involved. Why do citizens sometimes become disappointed with coproduction? Why do professionals at times feel constrained when interacting with citizens? Although co-production literature is booming, these issues still remain unsolved. This dissertation contributes to our understanding of why individual citizens and public professionals engage in co-production, and what the role of mutual perceptions of this engagement is. The study is innovative in both its approach (focusing on the individuals involved instead of on the collaborative networks, processes, and organizations) and the research methods applied (proposing a mixed method research design in a research field dominated by single case studies and qualitative research methods). The book presents a variety of studies to empirically unravel citizens’ and professionals’ engagement in the co-production of public services. The cases include client councils in healthcare organizations, neighborhood watch schemes, and representative advisory councils at primary schools.
Promotor: Supervisors: Trui P.S. Steen; René Torenvlied
Faculty: Governance and Global Affairs
University: Leiden
Uri: urn:isbn:9789090305226
Handle: http://hdl.handle.net/1887/56252
 

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application/pdf Full text 1.413Mb Under embargo until 2019-04-11
application/pdf Title page_Table of contents 185.4Kb View/Open
application/pdf Chapter 1 Introducing this dissertation 330.9Kb View/Open
application/pdf Chapter 2 326.5Kb View/Open Full text at publisher site
application/pdf Chapter 3 297.8Kb View/Open Full text at publisher site
application/pdf Chapter 4 331.1Kb View/Open Full text at publisher site
application/pdf Chapter 5 307.9Kb Under embargo until 2019-04-11
application/pdf Chapter 6 338.5Kb View/Open Full text at publisher site
application/pdf Chapter 7 Conclusion and discussion 352.8Kb View/Open
application/pdf References 265.4Kb View/Open
application/pdf Summary in Dutch 227.3Kb View/Open
application/pdf Acknowledgements_About the authorculum Vitae 188.1Kb View/Open
application/pdf Propositions 610.4Kb View/Open

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