Crowdsourced online dispute resolution

Leiden Repository

Crowdsourced online dispute resolution

Type: Doctoral Thesis
Title: Crowdsourced online dispute resolution
Author: Dimov, D.V.
Journal Title: Meijers-reeks
Issue Date: 2017-06-27
Keywords: Crowdsourcing
Online Dispute Resolution
Collective Intelligence
Abstract: Solving disputes often takes a considerable amount of time and money. That holds for everyone involved. A new type of dispute resolution called Crowdsourced Online Dispute Resolution (CODR) seems to have the potential to offer a cheap, fast, and democratic dispute resolution procedure. Since it is currently not clear whether CODR procedures comply with the requirements of procedural fairness, the attractiveness and the acceptance of CODR procedures may be in discussion. This thesis aims to establish whether CODR can fairly resolve disputes. First, it provides a framework of CODR, analyses the differences between CODR and other dispute resolution schemes, and constructs interpretation of procedural fairness that merges objective and subjective procedural fairness. Second, the research investigates whether the current CODR procedures are fair and proposes a model of a CODR procedure that complies with the interpretation of procedural fairness. The findings of the research indicate that CODR can be designed to fairly resolve disputes.
Promotor: Supervisor: H. J. van den Herik. A.R. Lodder
Faculty: Law
University: Leiden
Uri: urn:isbn:9789402805789

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