Playing a role – but which one ? : how public service motivation and professionalism affect decision-making in dilemma situations

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Playing a role – but which one ? : how public service motivation and professionalism affect decision-making in dilemma situations

Type: Doctoral Thesis
Title: Playing a role – but which one ? : how public service motivation and professionalism affect decision-making in dilemma situations
Author: Schott, Carina
Publisher: Public Administration, Campus Den Haag, Leiden University
Issue Date: 2015-11-11
Keywords: PSM
Professionalism
Identity theory
Dilemma situations
Decision-making
Coping behavior
Veterinary inspectors
Abstract: Individuals who work in the public sector see themselves confronted with conflicting values, contradictory demands, and the need to serve an at times difficult to define ‘public interest’. This book contributes to our understanding of what drives public service professionals’ decision-making in real-life dilemma situations by looking into the combined effect of public service motivation (PSM) and professionalism. Because there are persistent knowledge gaps about the meaning and behavioural consequences of these concepts when it comes to the context of dilemma situations, this book presents new approaches to the study of PSM and professionalism. Another important contribution of this study is related to the discussion about the stability of PSM. Several hypotheses and propositions are put to the test within a mixed-method research design based on data from research on Dutch veterinary inspectors. The results show that in order to clarify the meaning and behavioural consequences of PSM and professionalism in the context of dilemmas it is useful to combine our understanding of these two concepts with insights from identity theory. Mixed findings regarding the relationship between PSM and professionalism highlight our incomplete conceptual understanding of the topics studied, and call for future research that is sensitive to role perceptions.
Description: Promotor: Frits M. van der Meer, Co-promotor: Trui P. S. Steen
With summary in Dutch
Faculty: Faculteit Campus Den Haag
Citation: Schott, C., 2015, Doctoral Thesis, Leiden University
ISBN: 9789462992191
Sponsor: NWO; Vidi project Double-bind (grant number 452-10-001
Handle: http://hdl.handle.net/1887/36113
 

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application/pdf Title page_Ackn ... les_tables in the appendix 181.7Kb View/Open
application/pdf Chapter 1 Introduction 200.6Kb View/Open
application/pdf Chapter 2 388.6Kb View/Open
application/pdf Chapter 3 227.1Kb View/Open
application/pdf Chapter 4 186.6Kb View/Open
application/pdf Chapter 5 323.8Kb View/Open
application/pdf Chapter 6 247.6Kb View/Open
application/pdf Chapter 7 374.4Kb View/Open
application/pdf Chapter 8 323.1Kb View/Open
application/pdf References 234.9Kb View/Open
application/pdf Appendices 212.1Kb View/Open
application/pdf Summary in Dutch 209.8Kb View/Open
application/pdf Curriculum Vitae 158.8Kb View/Open
application/pdf Propositions 261.5Kb View/Open

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