Persistent URL of this record https://hdl.handle.net/1887/33003
Documents
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- Master thesis
- closed access
In Collections
This item can be found in the following collections:
Determinants of relationship quality and customer loyalty in retail banking: The role of loyalty programmes
- Author
- Smid, M.
- Specialisation
- MA Economic and Consumer Psychology
- Supervisors
- ECTS Credits
- 20
- Language
- en