Patterns of enterprise system implementation - the case of Chinese aerospace corporate transformation

Leiden Repository

Patterns of enterprise system implementation - the case of Chinese aerospace corporate transformation

Type: Doctoral Thesis
Title: Patterns of enterprise system implementation - the case of Chinese aerospace corporate transformation
Author: Ma, Xiaofeng
Publisher: Leiden University School of Management, Faculty of Science, Leiden University
Issue Date: 2008-10-09
Keywords: Enterprise system implementation
Organizational change
Managerial process
Pattern recognition
Process studies
Enterprise system
Structuration theory
Abstract: This dissertation aims to identify patterns in the managerial processes during an enterprise system implementation (ESI) period. An ESI remains a notorious challenge. In most cases, it concurrently involves business strategy change, organizational change, and technical innovation. This dissertation adopts structuration theory as a “sensitizing device” for understanding change forces behind an ESI. A pattern-recognition method is used to extract and describe patterns of managerial processes out of the structuration insights. Two sub-structuration processes are selected in order to make the structuration process observable and identifiable for the pattern recognition: Communicating significance by top management and facilitating learning for ESI. Ten in-depth empirical cases are studied in a longitudinal way. The main contribution of the thesis is four-fold: (1) the thesis designs a pattern-recognition method for conducting process studies (Structuration); (2) A set of process patterns are identified. These patterns clearly show the predictive power of the process studies; (3) A method to operationalize structuration theory. The ‘modalities’ embedded in the structuration framework are operationalized as a specific set of techniques within certain managerial processes which are observable and actionable; (4) New insights into the performance criteria of a strategic ESI project. A success of an ESI should not only be decided by operative criteria, but also should be judged by the achieved strategic impact.
Description: Promotores: B.R. Katzy, H.P. Borgman
With Summary in Dutch
Faculty: Faculteit der Wiskunde en Natuurwetenschappen
Citation: Ma, X., 2008, Doctoral Thesis, Leiden University
Handle: http://hdl.handle.net/1887/13179
 

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